Privacy Statement

The General Data Protection Regulation (GDPR) takes effect on May 25, 2018. The GDPR governs the protection of personal data. Dierenkliniek Den Heuvel .V. is committed to protecting your personal data and is pleased to inform you, through this privacy statement, about how we handle your personal data.

Dierenkliniek Den Heuvel .V. processes your personal data because you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data we process:

• first and last name;
• address information;
• phone number;
• email address;
• IP address;
• location data;
• data regarding the activities of website visitors;
• browsing behavior;
• web browser and device type.

Our website and/or service does not intend to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at info@dierenkliniekdenheuvel.nl, and we will delete this information.

We process data because it is necessary for the performance of the agreement. In addition, we may process personal data because it is required by law. Personal data may also be processed based on your consent.

We process your personal data for the following purposes:

• treatment of your pet;
• referral of your pet to a specialist;
• billing for your pet's treatment;
• submitting your dog's information for a breeding suitability evaluation;
• forwarding your information to a collection agency in the event of outstanding debts;
• contact by phone or email;
• We improve our website by analyzing anonymous visitor behavior on our website;
• to inform you about products or services that might be of interest to you;
• to comply with a legal obligation, such as the Tax Code.

Dierenkliniek Den Heuvel .V. does not make decisions based on automated processing regarding matters that could have (significant) consequences for individuals.

Dierenkliniek Den Heuvel .V. does not retain your personal data for any longer than is strictly necessary to achieve the purposes for which your data is collected.

We will use your personal data for as long as necessary to fulfill the purposes described in this statement or to comply with legal (retention) obligations.

Dierenkliniek Den Heuvel .V. does not sell your data to third parties and will only disclose it if necessary to fulfill our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Dierenkliniek Den Heuvel .V. remains responsible for these processing activities.

Dierenkliniek Den Heuvel .V. uses functional, analytical, and tracking cookies. Cookies are small text files that are stored on your computer or mobile device when you visit the website. Dierenkliniek Den Heuvel .V. uses cookies with a purely technical function. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to ensure the website functions correctly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer personalized content and advertisements. When you first visited our website, we already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your web browser so that it no longer stores cookies.

The social media buttons on this website are included to allow you to share pages via the social media networks LinkedIn, Twitter, Facebook, and Google+. If you click on these buttons, your personal data will be processed by the respective social media network. Please read the privacy policies of LinkedIn, Twitter, Facebook, and Google+ to see how these networks handle your personal data.

You have the right to submit a request to Dierenkliniek Den Heuvel .V. to access, correct, supplement, delete, or restrict the processing of your personal data. Upon receipt of your request, you will receive a summary of your personal data within four weeks. If any inaccuracies are found, you may request that your data be corrected, supplemented, deleted, or restricted. Questions about this privacy statement or a request to access, correct, supplement, delete, or restrict your personal data may be directed at any time via email to:

info@dierenkliniekdenheuvel.nl

or by mail to:
Dierenkliniek Den Heuvel .V.
Oirschotseweg 113A
5684 NH Best

Dierenkliniek Den Heuvel .V. would also like to inform you that you have the option to file a complaint with the Dutch Data Protection Authority.

Dierenkliniek Den Heuvel .V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unintended disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact Dierenkliniek Den Heuvel .V.